Customer support

BTFL Living only accepts applications from individuals who are 21 years of age or older.

This is possible, provided the room is still available on those different days. Please contact us through the contact form.

As a tenant, you do not owe cancellation costs until 5 days before the day of arrival. In case of cancellation from 5 days before arrival or later, the full rent is due. If the tenant does not arrive within 9 hours of the agreed arrival date and time without further notice, this is considered a cancellation. In that case, the tenant owes the full total amount. A request for cancellation of the reservation must be made in writing to BTFL Living.

For more information about paying, see the payment methods page.

BTFL Living accommodations require a valid credit card to guarantee your reservation.

Yes, you can, but only with the cardholder's permission.

With additional bookings you can do this through the website. If it is for the same day then you can contact BTFL Living and we can put the booking in the system. The payment of these extra night(s) can be made via Credit Card or via a payment request. Invoices of the bookings can be requested by e-mail.

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Check-in is possible from 15:00. Please check out before 11 am.

2 minutes

To see how to set the heating temperature, watch the video on the instructional videos page at customer service.

More information about opening the door can be found on the Information check-in/check-out page. To see how the front door of the property can be opened, you can also watch the video on the instructional videos page of our customer service.

More information about opening the door can be found on the Information check-in/check-out page. To see how to open the front door of your suite, you can also watch the video on the instructional videos page of our customer service.

More information about opening the door can be found on the Information check-in/check-out page. To see how to leave the property, you can also watch the video on the instructional videos page of our customer service.

The laundry room is located in the basement of the building. To see how to get there watch the video on the instructional videos page at customer service.

You can deposit the waste in the container. This is located in the hall adjacent to the courtyard garden, in the gray cupboard. To see where the container is located, watch the video on the customer service instructional videos page.

Yes, of course! There is a professional dry cleaning / professional dry cleaner available close to the location on the Zirkstraat.

Address:
Dry cleaning / dry cleaning De Geest
Kipdorp Vest 47
2000 Antwerp

Yes, within walking distance you can have breakfast at Caffe Mundi, Brood & Spelen and Tinsel.

Address:
Caffe Mundi
Oude Beurs 24
2000 Antwerp

Brood & Spelen
Oude Beurs 23
2000 Antwerp

Tinsel
Sint-Paulusplaats 30
2000 Antwerp

Yes, in the suites and apartments you can use free WiFi. Watch the video ''connecting to WiFi'' on our instruction page.

During your stay you can reach us on telephone number +32 492 44 36 60

You can order a delicious breakfast with us to start your day off right. Whether you’re preparing for a business meeting, enjoying a relaxed morning, or getting ready for a day of exploring the beautiful city of Antwerp, our freshly prepared breakfast is the perfect start. When booking a suite or apartment online, you can easily add this breakfast option to your reservation for a seamless experience.
 

The questions and answers on this page are regularly updated and expanded.